Use three real visits in the demo
- First visit: enquiry, booking, medical history, examination, images or attachments, proposed treatment and estimate.
- Continuing treatment: rescheduled chair time, updated notes, procedure completed, deposit adjusted and next stage booked.
- Recall visit: identify patients due for review, obtain consent for communication, send the reminder through an approved channel and record the response.
Questions for the clinician
Can the dentist see previous treatment at the point of care? Is tooth-level charting or an odontogram needed? How are X-rays and photographs stored and found? Can a treatment plan show stages, alternatives, estimates and changes over time? Who signs or locks clinical notes, and what is the correction trail?
Questions for reception and accounts
Can the team avoid booking two procedures in one chair at the same time? How do walk-ins, cancellations, waitlists and deposits work? Are consultation, procedure and material charges itemised? What happens with split payments, refunds and unfinished treatment? Can staff distinguish a missed appointment from a patient who is still in active care?
Questions about data and rollout
Ask for a sample patient-data export, the image export format, backup and restore process, user roles and audit information. Agree whether historic records and images are migrated, and test the migration on a small sample before committing to a date. Training should include assistants and front desk staff, not just the practice owner.
Compare like with like
Write down which capabilities are available in the product today, which need configuration, which require paid third-party access and which are out of scope. A clinic with basic appointments and invoices may need a simpler system than one with several dentists, chairs and locations. See the Seyon HMS dental workflow page for the questions to bring to our demo.
Frequently asked
Does every dental clinic need an odontogram?
No. The need depends on the treatments, record-keeping workflow and clinician preference. If tooth-level charting matters, require a live demonstration rather than assuming it exists.
Can ordinary clinic software work for a dental practice?
It may cover scheduling and billing, but specialist records, imaging, treatment stages and chair planning should be checked separately.
What should be in a dental software proposal?
Included modules, specialist charting, image storage, integration work, migration, training, support, hosting, export and total setup and recurring costs.
Ask us to demonstrate your three most common visits.
Bring a sample appointment, treatment plan and invoice with private patient details removed. We will show what Seyon HMS covers and record any specialist work clearly.